General terms and conditions

These terms and conditions govern your access to and use of our platform. Please read them carefully. Even if you log in to an existing subscription, these terms and conditions apply to you as a user of the services.

• Introduction
• Products
• Orders and Agreement
• Pricing & Payment
• Delivery
• No right policy
• Complaints & Defects

Introduction

These terms and conditions ('Terms') apply to all purchases made through the website Expomaster.eu, operated by Scandexpo AB, located at Industrigatan 18, 243 32 Höör, Sweden. By making a purchase on Expomaster.eu, you accept these Terms.

Products

All products on Expomaster.eu are custom-made and tailored to the customer's specifications, therefore the right of withdrawal or return does not apply.

Orders and Agreement

An order becomes binding as soon as we have confirmed the order via the website. A contract between you and Scandexpo AB is considered to be concluded when we have sent an order confirmation to the email address you provided.

Pricing & Payment

An order becomes binding as soon as we have confirmed the order via the website. A contract between you and Scandexpo AB is considered to be concluded when we have sent an order confirmation to the email address you provided.

Delivery

Delivery time may vary depending on the complexity of the products and current production capacity. The specified delivery time will be provided at the time of order.

No right policy

Due to the custom nature of our products, no right of return is offered. This means that an order cannot be canceled or returned once production has started.

Complaints & Defects

If the delivered product is incorrect or damaged upon delivery, the customer is obliged to notify us immediately. We reserve the right to determine whether the product should be repaired, replaced, or if the purchase should be refunded. In case of shipping damage, the customer is responsible for reporting the damage directly to the carrier/driver and obtaining documentation from the driver that the damage has been reported. Please photograph the packaging and the damaged product and contact us immediately.